<aside> 📣 As of August 12th, 2022 Lightform is no longer in business. Please read more about this and what to expect here.

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<aside> ⚠️ For LF2 and LF2+ users, a firmware update is required to correct potential fire risk and device damage. Please complete the update procedure here to safely update your device to the latest firmware version (2.4.1), and do not otherwise use the device until you perform a firmware update.

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Known Issues

In this article:

• General
• Lightform Creator
• LFC Kit
• LF2/LF2+
• Common Questions

Known Issues as of June 23rd, 2021

General

1. Importing videos - error code that the content is in an "unusable state".
   • This issue occurs after opening the file in QuickTime. Please quit QuickTime and try again.
2. Account registration or "Forgot Password" emails are not being sent.
   • Please check your email account's "Spam" or "Junk" folders.
3. Scanning
   • Scan is stuck on "downloading" and doesn't complete: It is likely that your Lightform Creator software and device firmware versions are mismatched. Double-check that you are on the latest version of Lightform Creator software and device firmware. Updating to the latest versions should fix this issue.
   • Black scanning result: If you get an all-black scan, it is likely that the projector is off or on the wrong input source.
     • If you have an LFC, please make sure the HDMI cable is connecting your LFC to your projector.
     • If you have an LF2, please make sure there is no HDMI cable being used.
   • Error Code: Internal error. Could not acquire camera ownership.  This is an odd bug that we've seen occur rarely and inconsistently. We've found that rebooting your device will typically keep it from occurring.
4. If you receive errors when updating your device firmware, please review the troubleshooting steps listed here.