Common Pairing Issues

In this article:

• Your Wi-Fi signal is not strong enough or you are out of its range
• Your Lightform device and computer are not on the same network
• Your device is connected via ethernet and you can't switch over to using the device with Wi-Fi
• Your computer is on an unsupported network and/or your device falsely "paired" to an unsupported network
• Your device is being used in Pairing Mode and you can't switch back to using the device with Wi-Fi
• You can't get your device into pairing mode
• You entered in the wrong Wi-Fi password

Having trouble pairing your device? See if your issue is covered in some of our most common issues!

<aside> 📎 First- Read me!

There are quite a few ways the pairing process can fail and the best way to determine the cause, is to follow the step-by-step pairing wizard.  The wizard was designed to catch and troubleshoot the most common pairing issues, so if you aren't interested in the why, we recommend skipping this page and going straight there.

If you are the type of person that wants to become an expert in pairing and understand why it isn't working and how to fix it, we've listed more about the common pairing issues in detail below.

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Your Wi-Fi signal is not strong enough or you are out of its range

Just because your computer can connect to a Wi-Fi network, it doesn't mean your device can.

Your device has a different Wi-Fi module inside of it that isn't necessarily as strong as your computer's Wi-Fi module.

If there's something blocking the signal, a large appliance is between the router and your device for instance,  or your device is in another room, it may not be strong enough to connect.

If this is the case, your device will continue to drop offline once it has been paired, or it won't finish the pairing process successfully.

Move your device and computer closer to the router and try again or use another pairing option to connect to your device.