Common Pairing Issues

In this article:

• Your Wi-Fi signal is not strong enough or you are out of its range
• Your Lightform device and computer are not on the same network
• Your device is connected via ethernet and you can't switch over to using the device with Wi-Fi
• Your computer is on an unsupported network and/or your device falsely "paired" to an unsupported network
• Your device is being used in Pairing Mode and you can't switch back to using the device with Wi-Fi
• You can't get your device into pairing mode
• You entered in the wrong Wi-Fi password

Having trouble pairing your device? See if your issue is covered in some of our most common issues!

Your Wi-Fi signal is not strong enough or you are out of its range

Just because your computer can connect to a Wi-Fi network, it doesn't mean your device can.

Your device has a different Wi-Fi module inside of it that isn't necessarily as strong as your computer's Wi-Fi module.

If there's something blocking the signal, a large appliance is between the router and your device for instance,  or your device is in another room, it may not be strong enough to connect.

If this is the case, your device will continue to drop offline once it has been paired, or it won't finish the pairing process successfully.

Move your device and computer closer to the router and try again or use another pairing option to connect to your device.